El Prado Hotel
El Prado Hotel
Full Service Boutique
2026
El Prado Hotel
Overview
El Prado Hotel is a boutique hospitality property in downtown Palo Alto, serving tech executives, Stanford visitors, and Silicon Valley business travelers.
With intimate meeting spaces and a prime University Avenue location, the sales team needed a more effective way to present the property to remote planners and corporate clients.
The Challenge
Like many hospitality teams, El Prado Hotel faced common sales obstacles.
- An existing sales enablement software who's virtual tour didn't connect the hotel into a comprehensive walk-through
- Difficulty showcasing meeting spaces remotely
- Limited ability for planners to fully visualize and virtually walk layouts without an in-person visit
The property needed a more structured, connected way to present its spaces and accelerate booking decisions.
The Approach
StepInside deployed a combined Platform + Studio solution:
- On-site production capturing 3D tours and photography
- Structured organization of all assets into a centralized sales hub
- Optimization of meeting and event space presentation for remote buyers
- Integration of the platform into the sales team’s daily workflow
This had led to an easier, faster sales process for their sales team and accelerate booking decisions for their clients.
The Solution
El Prado Hotel launched its StepInside Platform, including:
- Interactive 3D tours of guest rooms and meeting spaces
- Professional photography and virtual tour assets
- Organized sales documents within the platform
- A single, shareable link for proposals and virtual walkthroughs
Sales managers could now embed the platform on their website, share it via email or text, and guide clients through spaces during live calls.
The Impact
The implementation delivered measurable operational improvements:
- Faster response time to event and group inquiries
- Reduced need for preliminary in-person site visits
- Improved buyer clarity when evaluating meeting spaces as they could actually virtually walk the spaces
- A more professional and consistent sales presentation
The sales team reported increased confidence during virtual presentations and stronger engagement from planners reviewing the property remotely.
What I love most is how organized everything is. 3D models, visuals, and property details are structured in a way that matches how buyers actually evaluate spaces. It’s simple for our team and much clearer for the client.
Brayton Gosling
Present Your Property the Way Buyers Expect
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