Rancho Valencia Resort & Spa

Overview

Rancho Valencia Resort & Spa is a luxury Relais & Châteaux property in Rancho Santa Fe, serving discerning leisure travelers, destination wedding parties, and high-end corporate retreats.

With expansive grounds, private casitas, and premier event venues, the sales team needed a more effective way to convey the resort's scale and ambiance to remote planners and luxury clients.

The Challenge

Like many hospitality teams, Rancho Valencia Resort & Spa faced common sales obstacles.

• Multiple media files scattered across emails and folders
• Difficulty showcasing meeting spaces remotely
• Slow back-and-forth during RFP responses
• Limited ability for planners to fully visualize layouts without an in-person visit

The property needed a more structured, professional way to present its spaces and accelerate booking decisions.

The Approach

StepInside deployed a combined Platform + Studio solution:

• On-site production capturing 3D tours, photography, drone tours and video
• Structured organization of all assets into a centralized sales hub
• Optimization of meeting and event space presentation for remote buyers
• Integration of the platform into the sales team’s daily workflow + property website

The property needed a more structured, professional way to present its spaces and accelerate booking decisions.

The Solution

Hilton Garden Inn West Lafayette launched its StepInside Platform, including:

• Interactive 3D tours of guest rooms and meeting spaces
• 360-degree drone tours of each property space
• Professional photography and video assets
• Organized sales documents within the platform
• A single, shareable link for proposals and virtual walkthroughs

Sales managers could now embed the platform on their website, share it via email or text, and guide clients through spaces during live calls.

The Impact

The implementation delivered measurable operational improvements:

• Faster response time to event and group inquiries
• Reduced need for preliminary in-person site visits
• Improved buyer clarity when evaluating meeting spaces and guest rooms/suites
• A more professional and consistent sales presentation

The sales team reported increased confidence during virtual presentations and stronger engagement from planners reviewing the property remotely.