Woodlands Waterway Marriott

Overview

The Woodlands Waterway Marriott Hotel & Convention Center is a full-service hospitality property serving corporate groups, convention attendees, and large-scale event clients.

With expansive convention facilities and versatile meeting spaces along The Woodlands Waterway, the sales team needed a more effective way to present the property to remote planners and corporate clients.

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The Challenge

After growing frustrated with their previous virtual tour provider, The Woodlands Waterway Marriott Hotel & Convention Center needed an easier-to-use software solution that clients could seamlessly navigate to place themselves inside the property.

• Previous platform was clunky and difficult for clients to navigate
• Difficulty showcasing meeting spaces and convention areas remotely
• Slow back-and-forth during RFP responses
• Limited ability for planners to fully visualize layouts without an in-person visit

The property needed a more structured, professional, and intuitive way to present its spaces and accelerate booking decisions.

The Approach

StepInside deployed a combined Platform + Studio solution:

• On-site production capturing 3D tours, photography, and video
• Structured organization of all assets into a centralized sales hub
• Optimization of meeting and event space presentation for remote buyers
• Integration of the platform into the sales team’s daily workflow

The property needed a more structured, professional way to present its spaces and accelerate booking decisions.

The Solution

The Woodlands Waterway Marriott launched its StepInside Platform, including:

• Interactive 3D tours of guest rooms and meeting spaces
• 360 Drone Tours of Each Meeting Space
• Professional photography and video assets
• Organized sales documents within the platform
• A single, shareable link for proposals and virtual walkthroughs

Sales managers could now embed the platform on their website, share it via email or text, and guide clients through spaces during live calls.

The Impact

The implementation delivered measurable operational improvements:

• Faster response time to event and group inquiries
• Reduced need for preliminary in-person site visits
• Improved buyer clarity when evaluating meeting spaces
• A more professional and consistent sales presentation

The sales team reported increased confidence during virtual presentations and stronger engagement from planners reviewing the property remotely.